iPhones Crashing After Restore

by CNET staff

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Upon restoring iPhones and iPod touches, some users have experienced a problem where the device will not startup past the Apple logo.
Apple Discussions poster Solivern writes:

"Hi all, I was trying to restore the iPod's os because I'm selling it and wanted to clean it up, and the iPod just froze with the apple logo on the screen. If I restart, it just goes back to the apple logo and freezes there. The problem is now I can't even get iTunes to recognise it, so I can't even re-restore it."

For some users, the device will freeze at the Apple logo, but for others it will reset repeatedly after displaying the logo. One option recommended by Apple is to put the iPod into recovery mode and then have iTunes restore the iPod's software. Apply the following procedure:

1. Ensure the latest version of iTunes is installed, and launch the application.
2. Unplug the iPod Touch/iPhone from the computer and press and hold the Sleep/Wake button for a few seconds until the red slider appears. Slide the slider and wait for the device to turn off.
3. Then press and hold the Home button, and reattach it to the computer with the home button still held down.
4. The device should power on, and may display a "Charging" message. If so, allow the device to charge for 10-15 minutes before trying this procedure again. If not, the device should start up and display the apple logo.
5. After a few minutes the device should display a "Connect to iTunes" message. At this point the Home button can be released and iTunes should display a message detecting the device and prompting for a software restore.

This process may need to be repeated if the "Connect to iTunes" message does not display.



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